customer-engagement
context
memories

Get person interaction memories

Returns a paginated list of interaction memories recorded for the person identified by personId, each with its own topics and facts. Supports sorting via the orderBy and direction query parameters.

get/context/1/memories/person/{personId}

Request

  • Base URL
    https://api.infobip.com (the document declares no server; this is the origin it was published from)
  • Auth
    • OAuth 2
      Client credentials
      Token URL: https://api.infobip.com/auth/1/oauth2/token
    • or API key in header Authorization
    • or API key in header Authorization
    • or HTTP basic

Path parameters

personIdinteger required

Numeric person identifier within the calling account.

Example:12345

Query parameters

pageinteger

Zero-based page index. Defaults to 0.

sizeinteger

Page size. Must be between 1 and 50. Defaults to 20.

Example:20
orderBy'CREATED_AT' | 'UPDATED_AT'

Field to sort by. Allowed values: CREATED_AT, UPDATED_AT. Defaults to UPDATED_AT.

Example:UPDATED_AT
direction'ASC' | 'DESC'

Sort direction. Allowed values: ASC, DESC. Defaults to DESC.

Example:DESC

Response

OK - a page of interaction memories for the person

Example response

{
  "results": [
    {
      "interactionId": "7f3b1c2a-9d4e-4b1a-8c5d-1a2b3c4d5e6f",
      "createdAt": "2026-09-15T10:12:33.421Z",
      "updatedAt": "2026-09-15T10:18:04.112Z",
      "summary": "Customer asked to upgrade their mobile plan to a higher data tier.",
      "sentiment": "POSITIVE",
      "facts": [
        {
          "name": "preferred_language",
          "value": "English",
          "createdAt": "2026-09-15T10:12:33.421Z"
        }
      ],
      "memoryTopic": {
        "outcome": "RESOLVED",
        "outcomeReason": "Customer confirmed the plan upgrade and agreed to the new monthly price.",
        "topics": [
          {
            "topic": "plan_upgrade",
            "outcome": "RESOLVED",
            "outcomeReason": "Agent confirmed activation of the new plan."
          }
        ]
      }
    }
  ]
}

Changes

No recorded changes to this operation across all 1 revision of this API.