INinfobip
customer-engagement
conversations
wrap-up-configuration-calls

Get account wrap up configuration

Use this method to retrieve the current account wrap up configuration. Wrap up is the time after a call during which an agent's status is still BUSY. Default wrap up time is 30 seconds. <a href="https://www.infobip.com/docs/conversations/calls#wrap-up-window-agent-guide" target="_blank">More info</a>.

get/ccaas/voice/2/account-wrap-up-config

Request

  • Base URL
    https://api.infobip.com (the document declares no server; this is the origin it was published from)
  • Auth
    • API key in header Authorization
    • or API key in header Authorization
    • or HTTP basic
    • or OAuth 2
      Client credentials
      Token URL: https://api.infobip.com/auth/1/oauth2/token

Response

OK

wrapUpSecondsinteger required

Wrap up duration.

canExtendWrapUpboolean required

Determines if agents can extend wrap up time.

enabledboolean required

Determines if wrap up is enabled for the account.

Example response

{
  "wrapUpSeconds": 30,
  "canExtendWrapUp": true,
  "enabled": true
}

Changes

No recorded changes to this operation across all 1 revision of this API.