customer-engagement
conversations
wrap-up-configuration-calls

Update agent wrap up configuration

Use this method to create or update agent wrap up configuration.

put/ccca/1/agent-configs/{agentId}/wrap-up

Request

  • Base URL
    https://api.infobip.com (the document declares no server; this is the origin it was published from)
  • Auth
    • API key in header Authorization
    • or API key in header Authorization
    • or HTTP basic
    • or OAuth 2
      Client credentials
      Token URL: https://api.infobip.com/auth/1/oauth2/token

Path parameters

agentIdstring required

Agent ID used to update the configuration.

Query parameters

wrapUpSecondsinteger

Wrap up duration in seconds for agent. Setting null will default to account wrap up duration. Send this parameter in request body instead.<a href="https://www.infobip.com/docs/conversations/calls#wrap-up-window-agent-guide" target="_blank">More info</a>.

Request body

wrapUpSecondsinteger nullable

Wrap up length in seconds specific to the agent. Null if not set, in which case account wrap up time should be used. <a href="https://www.infobip.com/docs/conversations/calls#wrap-up-window-agent-guide" target="_blank">More info</a>.

Example request

{
  "wrapUpSeconds": 30
}

Response

OK

wrapUpSecondsinteger

Wrap up length in seconds specific to the agent. Null if not set, in which case account wrap up time should be used. <a href="https://www.infobip.com/docs/conversations/calls#wrap-up-window-agent-guide" target="_blank">More info</a>.

Changes

No recorded changes to this operation across all 1 revision of this API.