INinfobip
customer-engagement
conversations
transfers-calls

Transfer call to another agent

Use this method to transfer a call to another agent. Please note that the targeted agent must be available for the transfer to succeed. The conversation will be assigned to the targeted agent once they answer the call. <a href="https://www.infobip.com/docs/conversations/calls#transfer-to-agent-agent-guide" target="_blank">More info</a>.

patch/ccaas/voice/2/conversation/{conversationId}/transfer/agent

Request

  • Base URL
    https://api.infobip.com (the document declares no server; this is the origin it was published from)
  • Auth
    • API key in header Authorization
    • or API key in header Authorization
    • or HTTP basic
    • or OAuth 2
      Client credentials
      Token URL: https://api.infobip.com/auth/1/oauth2/token

Path parameters

conversationIdstring required

Conversation ID whose call is being transferred.

Request body

agentIdstring

Id of the agent to whom a call should be transferred.

Example request

{
  "agentId": "3791078D92DF1FA5DE5F703345153GA2"
}

Response

OK

Status'SUCCESS' | 'ERROR'
messagestring

Changes

No recorded changes to this operation across all 1 revision of this API.