customer-engagement
conversations
recording-configuration-calls

Get agent recording configurations

Use this method to retrieve agent recording configurations. <a href="https://www.infobip.com/docs/conversations/calls#recording-set-up-calls" target="_blank">More info</a>.

get/ccaas/voice/2/agent-recording-configs

Request

  • Base URL
    https://api.infobip.com (the document declares no server; this is the origin it was published from)
  • Auth
    • API key in header Authorization
    • or API key in header Authorization
    • or HTTP basic
    • or OAuth 2
      Client credentials
      Token URL: https://api.infobip.com/auth/1/oauth2/token

Query parameters

agentIdsstring

Agent ids of agent recording configs to get.

Response

OK

agentIdstring required

ID of the agent to which the recording configuration belongs.

inboundboolean

Inbound record call direction enabled. At least one of the parameters 'inbound' or 'outbound' must be set to true.

outboundboolean

Outbound record call direction enabled. At least one of the parameters 'inbound' or 'outbound' must be set to true.

mediaType'AUDIO' | 'AUDIO_AND_VIDEO' required

Specifies whether the recording should be done on audio or both audio and video.

useDefaultboolean

Use account recording config as default.

enabledboolean
enabledChangedAtinteger

Example response

{
  "agentId": "05261D01CC88F5A8C0C7C3A1EF74E430",
  "inbound": true,
  "outbound": true,
  "mediaType": "AUDIO_AND_VIDEO",
  "useDefault": true,
  "enabled": false,
  "enabledChangedAt": 1622024333000
}

Changes

No recorded changes to this operation across all 1 revision of this API.