Get interaction memory

Returns the interaction memory for the given interactionId within the calling account, including its topics and facts. Returns 404 if no such interaction memory exists.

get/context/1/memories/interaction/{interactionId}

Request

Base URL
https://api.infobip.com (the document declares no server; this is the origin it was published from)
Auth
- OAuth 2
  Client credentials
  Token URL: https://api.infobip.com/auth/1/oauth2/token
- or API key in header Authorization
- or API key in header Authorization
- or HTTP basic

Path parameters

interactionIdstring uuid required

UUID of a single interaction.

Example:00000000-0000-0000-0000-000000000001

Response

OK - the interaction memory with the given interactionId

interactionIdstring uuid required

Unique identifier of the source interaction.

createdAtstring date-time required

Timestamp (UTC, ISO-8601) when the memory was first persisted.

updatedAtstring date-time required

Timestamp (UTC, ISO-8601) when the memory was last updated.

summarystring nullable

Free-text summary of the interaction. May be null if a summary was not produced yet.

sentimentstring nullable

Classified sentiment of the interaction. May be null if not yet classified.

Example response

{
  "interactionId": "7f3b1c2a-9d4e-4b1a-8c5d-1a2b3c4d5e6f",
  "createdAt": "2026-09-15T10:12:33.421Z",
  "updatedAt": "2026-09-15T10:18:04.112Z",
  "summary": "Customer asked to upgrade their mobile plan to a higher data tier.",
  "sentiment": "POSITIVE",
  "facts": [
    {
      "name": "preferred_language",
      "value": "English",
      "createdAt": "2026-09-15T10:12:33.421Z"
    }
  ],
  "memoryTopic": {
    "outcome": "RESOLVED",
    "outcomeReason": "Customer confirmed the plan upgrade and agreed to the new monthly price.",
    "topics": [
      {
        "topic": "plan_upgrade",
        "outcome": "RESOLVED",
        "outcomeReason": "Agent confirmed activation of the new plan."
      }
    ]
  }
}

Changes

No recorded changes to this operation across all 1 revision of this API.