Get linked conversations

Use this method to get a list of conversations linked to the specified conversation. <a href="https://www.infobip.com/docs/conversations-api/linked-conversations" target="_blank">More info</a>

get/ccaas/1/conversations/{conversationId}/links

Request

Base URL
https://api.infobip.com (the document declares no server; this is the origin it was published from)
Auth
- OAuth 2
  Client credentials
  Token URL: https://api.infobip.com/auth/1/oauth2/token
- or API key in header Authorization
- or API key in header Authorization
- or HTTP basic

Path parameters

conversationIdstring required

ID of the conversation to get links for.

Response

Example response

{
  "linkedConversations": [
    {
      "parentConversation": {
        "conversationId": "4461ea29-c09e-4ba8-a751-df86cf0a0eb9",
        "createdAt": "2024-01-01T00:00:00.000+00:00",
        "updatedAt": "2024-01-01T00:00:00.000+00:00",
        "agentId": "c856e230-a8cd-498b-9996-42bbed35029a",
        "topic": "Billing inquiry",
        "channel": "WHATSAPP",
        "status": "OPEN",
        "customerDisplayName": "John Doe"
      },
      "childConversation": {
        "conversationId": "e43bc422-09c9-4591-8b9d-82debcf04e0d",
        "createdAt": "2024-01-01T00:00:00.000+00:00",
        "updatedAt": "2024-01-01T00:00:00.000+00:00",
        "agentId": "c856e230-a8cd-498b-9996-42bbed35029a",
        "topic": "Follow-up",
        "channel": "LIVE_CHAT",
        "status": "OPEN",
        "customerDisplayName": "John Doe"
      }
    }
  ]
}

Changes

No recorded changes to this operation across all 1 revision of this API.