INinfobip
customer-engagement
conversations
transfers-calls

Transfer call to another queue

Use this method to transfer a call to another queue. Please note that the targeted queue must be within working hours and have auto-assignment enabled for the transfer to succeed. The agent selection process will be run, and the conversation will be assigned to the agent who answers the call. <a href="https://www.infobip.com/docs/conversations/calls#transfer-to-queue-agent-guide" target="_blank">More info</a>.

patch/ccaas/voice/2/conversation/{conversationId}/transfer/queue

Request

  • Base URL
    https://api.infobip.com (the document declares no server; this is the origin it was published from)
  • Auth
    • API key in header Authorization
    • or API key in header Authorization
    • or HTTP basic
    • or OAuth 2
      Client credentials
      Token URL: https://api.infobip.com/auth/1/oauth2/token

Path parameters

conversationIdstring required

Conversation ID whose call is being transferred.

Request body

queueIdstring

Id of the queue to which a call should be transferred.

Example request

{
  "queueId": "FAC58F4117D439CF6F0A1A1A3AEA6123"
}

Response

OK

Status'SUCCESS' | 'ERROR'
messagestring

Changes

No recorded changes to this operation across all 1 revision of this API.