Get related comments

Use this method to return social comments related to a specified inbound comment within a conversation. It returns up to 50 older and 50 newer comments that are on the same hierarchy level as the inbound comment.

get/ccaas/1/conversations/{conversationId}/related-comments

Request

Base URL
https://api.infobip.com (the document declares no server; this is the origin it was published from)
Auth
- OAuth 2
  Client credentials
  Token URL: https://api.infobip.com/auth/1/oauth2/token
- or API key in header Authorization
- or API key in header Authorization
- or HTTP basic

Path parameters

conversationIdstring required

ID of the conversation to get.

Response

Example response

{
  "conversationsMessage": {
    "id": 1,
    "channel": "FACEBOOK_POST",
    "from": "55555544444433333",
    "to": "999990000011111",
    "direction": "INBOUND",
    "conversationId": "3f8c9a2e-1b6f-4d3a-9f5b-2e4b6c8d9e7f",
    "authorId": "7a1d5b4c-8e2f-4c3b-b9a1-5f6d7e8f9a0b",
    "authorType": "CUSTOMER",
    "createdAt": "2025-01-10T08:51:23.100+00:00",
    "updatedAt": "2025-01-10T08:51:23.100+00:00",
    "content": {
      "text": "Hello!",
      "showUrlPreview": null
    },
    "singleSendMessage": {
      "from": {
        "id": "55555544444433333",
        "type": "SOCIAL_USER"
      },
      "to": {
        "externalId": "999990000011111",
        "type": "SOCIAL_PAGE"
      },
      "content": {
        "commentMoContent": {
          "text": "Hello!",
          "type": "TEXT"
        },
        "type": "COMMENT"
      },
      "socialContext": {
        "externalId": "999990000011111_123456789123457",
        "postId": "987654321987_999990000011112",
        "parentId": null,
        "permalinkUrl": null,
        "extCreated": "2025-01-10T08:51:23.100+00:00",
        "username": "John Doe",
        "actionType": "ADD"
      },
      "channel": "FACEBOOK_POST",
      "direction": "INBOUND"
    },
    "contentType": "TEXT"
  },
  "olderComments": [
    {
      "id": null,
      "channel": "FACEBOOK_POST",
      "authorName": "John Doe:123456789",
      "direction": "INBOUND",
      "conversationId": "a06b6abc-1c8f-4b4f-8600-f4f651418e8f",
      "createdAt": "2025-01-09T08:51:23.100+00:00",
      "content": {
        "text": "Test",
        "showUrlPreview": null
      },
      "singleSendMessage": {
        "from": {
          "id": "55555544444433333",
          "type": "SOCIAL_USER"
        },
        "to": {
          "externalId": "999990000011111",
          "type": "SOCIAL_PAGE"
        },
        "content": {
          "commentMoContent": {
            "text": "Test",
            "type": "TEXT"
          },
          "type": "COMMENT"
        },
        "socialContext": {
          "externalId": "999990000011111_123456789123456",
          "postId": "987654321987_999990000011111",
          "parentId": null,
          "permalinkUrl": null,
          "extCreated": "2025-01-09T08:51:17Z",
          "username": "John Doe",
          "actionType": "ADD"
        },
        "channel": "FACEBOOK_POST",
        "direction": "INBOUND"
      },
      "contentType": "TEXT"
    }
  ],
  "newerComments": [
    {
      "id": null,
      "channel": "FACEBOOK_POST",
      "authorName": "Peter Northrop:8132498432",
      "direction": "OUTBOUND",
      "conversationId": "e50588de-123b-45c8-9f58-8e3376805646",
      "createdAt": "2025-02-18T13:56:10.465+00:00",
      "content": {
        "socialMentions": [],
        "text": "@John Doe OK",
        "showUrlPreview": null
      },
      "singleSendMessage": {
        "from": {
          "externalId": "999990000011111",
          "type": "SOCIAL_PAGE"
        },
        "to": {
          "id": "8132498432",
          "type": "SOCIAL_USER"
        },
        "content": {
          "text": "@John Doe OK",
          "type": "TEXT"
        },
        "replyToCommentId": "999990000011111_546621549845623",
        "mentions": [],
        "channel": "FACEBOOK_POST",
        "direction": "OUTBOUND"
      },
      "contentType": "TEXT"
    }
  ]
}

Changes

No recorded changes to this operation across all 1 revision of this API.