INinfobip
customer-engagement
conversations
conversation-management

Change conversation assignment

Use this method to update a conversation assignee. Assignee cannot be updated in closed conversations. For Agent Takeovers (bot replaced by an agent), the Infobip platform will additionally update Answers that a bot is no longer in control of the conversation. <a href="https://www.infobip.com/docs/conversations-api" target="_blank">More info</a>

put/ccaas/1/conversations/{conversationId}/assignee

Request

  • Base URL
    https://api.infobip.com (the document declares no server; this is the origin it was published from)
  • Auth
    • OAuth 2
      Client credentials
      Token URL: https://api.infobip.com/auth/1/oauth2/token
    • or API key in header Authorization
    • or API key in header Authorization
    • or HTTP basic

Path parameters

conversationIdstring required

Id of the conversation for which the assignment is to be updated.

Request body

agentIdstring required

Id of the conversation assignee.

Example request

{
  "agentId": "c856e230-a8cd-498b-9996-42bbed35029a"
}

Response

OK

idstring

Conversation Id.

topicstring

Conversation topic.

summarystring

Short description of the conversation.

status'OPEN' | 'WAITING' | 'SOLVED' | 'CLOSED'

Conversation status.

priority'URGENT' | 'HIGH' | 'NORMAL' | 'LOW'

Conversation priority.

queueIdstring

Id of the queue conversation belongs to.

agentIdstring

Id of the agent assigned to the conversation.

createdAtstring date-time

Time stamp when conversation is created.

updatedAtstring date-time

Time stamp when conversation is updated.

closedAtstring date-time

If conversation is closed, time stamp when is closed.

Example response

{
  "topic": "Topic",
  "summary": "Summary",
  "status": "OPEN",
  "priority": "HIGH",
  "queueId": "6f2e6c5a-e4ca-48c6-bc0a-d9c18479743a",
  "agentId": "c856e230-a8cd-498b-9996-42bbed35029a"
}

Changes

No recorded changes to this operation across all 1 revision of this API.