INinfobip
customer-engagement
conversations
conversation-management

Simulate routing result for conversation

Use this method to simulate routing for an existing conversation. This method will resolve the routing rule applicable to the current conversation state and return the queue ID and priority that would be applied if the conversation was actually routed at this moment. Closed conversations cannot be routed.

get/ccaas/1/conversations/{conversationId}/simulate-routing

Request

  • Base URL
    https://api.infobip.com (the document declares no server; this is the origin it was published from)
  • Auth
    • OAuth 2
      Client credentials
      Token URL: https://api.infobip.com/auth/1/oauth2/token
    • or API key in header Authorization
    • or API key in header Authorization
    • or HTTP basic

Path parameters

conversationIdstring required

Id of the conversation on which routing is simulated.

Response

OK

idstring

Conversation Id.

queueIdstring

Resolved queue Id.

priority'URGENT' | 'HIGH' | 'NORMAL' | 'LOW'

Conversation priority.

Changes

No recorded changes to this operation across all 1 revision of this API.