INinfobip
customer-engagement
conversations
wrap-up-time-calls

Add agent wrap up time

Use this method to extend the agent wrap up time after a call, by specified number of seconds. Number of seconds should be a positive number. Agent should be in Wrapping status. Wrap up is the time after a call during which an agent's status is still BUSY. <a href="https://www.infobip.com/docs/conversations/calls#wrap-up-window-agent-guide" target="_blank">More info</a>.

patch/ccaas/voice/2/agent/{agentId}/wrap-up-time/add/{seconds}

Request

  • Base URL
    https://api.infobip.com (the document declares no server; this is the origin it was published from)
  • Auth
    • API key in header Authorization
    • or API key in header Authorization
    • or HTTP basic
    • or OAuth 2
      Client credentials
      Token URL: https://api.infobip.com/auth/1/oauth2/token

Path parameters

agentIdstring required

Agent id of agent wrap up to add.

secondsinteger required

Number of seconds to extend wrap up time.

Response

OK

Status'SUCCESS' | 'ERROR'
messagestring

Changes

No recorded changes to this operation across all 1 revision of this API.