Create customer cases
Open a customer case: a new Alpha conversation beside a customer surface, bound to what it works. kind customer_edit is Bulk edit's chat over the selected customers (customerIds: any number of any of the organization's business profiles, each once, in the grid's order; no businessProfileId), held by id; its turns read the customers through Business's operations as the member and propose changes only through business_customer_edit_reviews_create_v5. kind customer_describe is Describe's chat about count new customers of one business profile (no customerIds); its turns read the group they describe only through business_customer_descriptions_create_v3. Returns the case and its conversation: send its turns with alpha_conversations_send (threadId is conversationId). Its turns never save or add a customer and are included, drawing no Alpha credits; the conversation is left out of alpha_conversations_list, and alpha_customer_cases_get names the review or description it last requested. A retry with the same idempotency key returns the same case. Needs a signed-in member.
Request
- Base URL: https://point11.ai
- URL: https://point11.ai/api/v1/alpha/customer-cases/create
- Auth: OAuth 2 (authorization code, authorization URL https://auth.point11.ai/oauth2/authorize, token URL https://auth.point11.ai/oauth2/token)
Headers
Organization to act in. Required for OAuth bearers; an API key acts in the organization that owns it.
UUID naming this intent. Retry with the same key; reuse for other input is 409.
Request body
Response
Success.
Changes
No recorded changes to this operation across all 1 revision of this API.