Outbound From The Browser

The softphone's outbound leg, so the customer sees OUR number.

⛔THE CONSUMER DESK HAS NO PHONES. Frederick, 2026-09-14: "Customer service agents don't have [a cell phone or landline]. They have to talk a hundred percent through the computer." So their calls leave from the browser endpoint, and the only place the caller id can be set on that leg is here, in the XML Plivo fetches for it.

⛔THIS IS THE ANSWER URL FOR THE SOFTPHONE'S PLIVO APPLICATION, and until that application points here the browser presents whatever it presents. Pointing it here is a Plivo change, not a deploy.