Ring The Customer Back

Ring the phone on this person's profile, then patch them to the customer.

For an ACCOUNT MANAGER, who has a cell phone or a landline. The consumer desk has neither and dials from the browser instead -- see outbound_from_the_browser below.

(Since 2026-09-24: for a US principal with a cell on their profile -- softphone_endpoints.outbound_channel_for, the keypad's own rule. Anyone working outside the US gets 421 and the dialpad; a blank country or a missing cell gets 409 saying which field to fill in. Every answer this route gives is one the ticket page prints -- G-60948.)