Caller Match

The softphone panel's "Do it on the call" account context: matches a connected call's caller ID the SAME way the inbound webhook does, so a human agent sees the identical org/contact resolution the ticket (if any) was filed against. No new lookup beyond this -- the panel composes the rest of the account view from the EXISTING orgs/contacts/tickets endpoints (GET /api/orgs/organizations/{id}, GET /api/orgs/contacts/{id}, GET /api/cs/tickets).