Call Attempts

How many real tries each of these tickets has had, and the next due time.

Frederick, 2026-09-24: "Make sure ... that we're tracking the number of callback attempts." The count has been kept since 2026-09-17 (service.a_real_try) and shown nowhere an agent works; this is what the ticket page and the Calls queue read to say "Attempt 2 of 3" and "Next attempt due ...". A READ, and only a read -- it changes nothing, and it refuses nothing: Frederick the same day, "the system should always allow unlimited callbacks", so a count past three is shown ("Attempt 4"), never enforced.