Open Research Desk

Open the research overlay for this ticket, gathering the facts.

⛔THE ANSWER WAS FOUR QUERIES AWAY AND NOBODY HAD THE QUERIES. Ticket #60455: Iowa DOC, via the Ombudsman, named four parcel codes. Rooster could only restate the question, and the account manager had to go and find every status by hand across dashboards. Frederick, 2026-09-02: "allows the human to do research without having to go search and dashboards and all that kind of stuff."

Same per-ticket access as opening the ticket itself -- researching a ticket is reading it, harder.

⛔IT RE-GATHERS EVERY TIME THE BUTTON IS PRESSED. Frederick, 2026-09-04: "information can change ... it may not have an update on a particular parcel, and it come back a few hours later and the status of that parcel changes. So every time you hit research this ticket, the research should be refreshed to see if anything changed."

This used to gather once and then only on refresh=true, so that a figure could not move under a human's earlier reasoning. Right about the hazard, wrong about the remedy: the answer to a figure that moved is to say it moved, which research_changed_at now does -- and a room whose facts moved since Rooster last spoke goes back into his queue by itself.

refresh=false is for the overlay's POLLING, which asks this same question every few seconds while it waits and must not re-run the vendor lookups each time.