customer_service

Agent Metrics

Deflection % + escalation-reason breakdown (module doc: "deflection stat (target 90%), escalation reasons breakdown"). See supervisor_service's module docstring for exactly what "escalation reason" means here and why the breakdown is genuinely empty until the Constitution allows at least one agent act.

get/api/cs/agent-metrics

Request

  • Base URL: https://api.pigeonly.com (the document declares no server; this is the origin it was published from)
  • URL: https://api.pigeonly.com/api/cs/agent-metrics
  • Auth: none declared

Query parameters

window_daysinteger

Response

Successful Response

object required

Changes

No recorded changes to this operation across all 1 revision of this API.