Servicedesk

Service Desk - change a ticket's state

Changed on

Requires permission: IT

Sets status, priority, assignee or group. Only the fields supplied are changed. Requires the IT permission.

patch/ServiceDesk/Tickets

Request

  • Base URL: https://api.tonbridge.school
  • URL: https://api.tonbridge.school/ServiceDesk/Tickets
  • Auth: HTTP bearer

Request body

ticketIdinteger
statusinteger nullable
priorityinteger nullable
responderIdinteger nullable
groupIdinteger nullable
categorystring nullable
subCategorystring nullable

Response

Success

Changes

  • 05c7190a0463Revision changes
    • info

      added the optional property ///// to the response with the status

  • 4263dd755e48Revision changes
    • info

      added the optional property ///// to the response with the status