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Servicedesk

Service Desk - overview

Requires permission: IT

The caller's helpdesk landing payload: headline counts, tickets starting soon, tickets needing attention, stale tickets, recent mentions and pinned filter counts. Requires the IT permission.

get/ServiceDesk/Overview

Query parameters

soonHoursinteger nullable
staleDaysinteger nullable

Response

Success

isAgentboolean
agentIdstring nullable
agentNamestring nullable
warningstring nullable

Changes

Changed in 3 of the 22 revisions of this API.7

  • 05c7190a04633See the full diff
    • ○

      added the optional property needsAttention/items/startMissed to the response with the 200 status

      response-optional-property-added

    • ○

      added the optional property stale/items/startMissed to the response with the 200 status

      response-optional-property-added

    • ○

      added the optional property startingSoon/items/startMissed to the response with the 200 status

      response-optional-property-added

  • 4263dd755e483See the full diff
    • ○

      added the optional property needsAttention/items/workspaceName to the response with the 200 status

      response-optional-property-added

    • ○

      added the optional property stale/items/workspaceName to the response with the 200 status

      response-optional-property-added

    • ○

      added the optional property startingSoon/items/workspaceName to the response with the 200 status

      response-optional-property-added

  • 4d9bcf62aa691See the full diff
    • ○

      endpoint added

      endpoint-added