Servicedesk

Service Desk - overview

Changed on

Requires permission: IT

The caller's helpdesk landing payload: headline counts, tickets starting soon, tickets needing attention, stale tickets, recent mentions and pinned filter counts. Requires the IT permission.

get/ServiceDesk/Overview

Request

  • Base URL: https://api.tonbridge.school
  • URL: https://api.tonbridge.school/ServiceDesk/Overview
  • Auth: HTTP bearer

Query parameters

soonHoursinteger nullable
staleDaysinteger nullable

Response

Success

isAgentboolean
agentIdstring nullable
agentNamestring nullable
warningstring nullable

Changes

  • 05c7190a0463Revision changes
    • info

      added the optional property // to the response with the status

    • info

      added the optional property // to the response with the status

    • info

      added the optional property // to the response with the status

  • 4263dd755e48Revision changes
    • info

      added the optional property // to the response with the status

    • info

      added the optional property // to the response with the status

    • info

      added the optional property // to the response with the status