Servicedesk

Service Desk - reply to or note on a ticket

Changed on

Requires permission: IT

Posts a public reply or a note. Attributed to the acting agent, so the ticket history names a real person rather than the API key's owner. Optionally applies a status change in the same action. Requires the IT permission.

post/ServiceDesk/Messages

Request

  • Base URL: https://api.tonbridge.school
  • URL: https://api.tonbridge.school/ServiceDesk/Messages
  • Auth: HTTP bearer

Request body

ticketIdinteger
kindstring nullable
bodystring nullable
privateboolean
emailsstring[]
cannedResponseIdinteger nullable
statusinteger nullable
categorystring nullable
subCategorystring nullable

Response

Success

sentboolean

Changes