Servicedesk

Check the helpdesk for new mentions now

Changed on

Requires permission: IT

Runs one pass of the mention sweep and reports what it found. The sweep no longer runs on a timer — it was the largest consumer of the Freshservice rate limit the whole School shares — so this is what makes new mentions appear. A pass is bounded by a time budget and by the rate limit, so a long backfill is worked through over several presses rather than in one request.

post/ServiceDesk/Mentions/Sweep

Request

  • Base URL: https://api.tonbridge.school
  • URL: https://api.tonbridge.school/ServiceDesk/Mentions/Sweep
  • Auth: HTTP bearer

Response

Success - Sweep ran

examinedinteger
recordedinteger
remaininginteger
throttledboolean
watermarkUtcstring date-time nullable
errorstring nullable

Changes