Servicedesk

Service Desk - who am I on the helpdesk

Changed on

Requires permission: IT

How the caller resolves to a Freshservice agent, and — when they do not — the addresses that were tried plus an agent id derived from a ticket they raised, offered for confirmation. Requires the IT permission.

get/ServiceDesk/Identity

Request

  • Base URL: https://api.tonbridge.school
  • URL: https://api.tonbridge.school/ServiceDesk/Identity
  • Auth: HTTP bearer

Response

Success

isAgentboolean
agentIdstring nullable
agentNamestring nullable
resolvedFromLinkboolean
hasLinkboolean
linkSourcestring nullable
rosterSizeinteger
checkedAddressesstring[]
suggestedAgentIdstring nullable
explanationstring nullable

Changes