Servicedesk

Service Desk - why is this ticket not in my mentions

Changed on

Requires permission: IT

Replays the mention sweep's decision for one ticket, note by note, and says which rule excluded each. Requires the IT permission.

get/ServiceDesk/Mentions/Diagnose/{ticketId}

Request

  • Base URL: https://api.tonbridge.school
  • URL: https://api.tonbridge.school/ServiceDesk/Mentions/Diagnose/{ticketId}
  • Auth: HTTP bearer

Path parameters

ticketIdinteger required

Response

Success

ticketIdinteger
yourAddressesstring[]
watermarkUtcstring date-time nullable
lastRunUtcstring date-time nullable
alreadyRecordedboolean

Changes