Servicedesk

Service Desk - list canned responses

Changed on

Requires permission: IT

The caller's own snippets plus any shared by other agents, most-used first. Pass includeFreshservice=true to also mirror the helpdesk's read-only library, and ticketId to resolve merge fields against a real ticket. Requires the IT permission.

get/ServiceDesk/CannedResponses

Request

  • Base URL: https://api.tonbridge.school
  • URL: https://api.tonbridge.school/ServiceDesk/CannedResponses
  • Auth: HTTP bearer

Query parameters

includeFreshserviceboolean nullable
ticketIdinteger nullable

Response

Success

placeholdersstring[]

Changes