Servicedesk

Service Desk - reply to or note on many tickets

Changed on

Requires permission: IT

Posts the same reply or note to every selected ticket, optionally applying a status and category change to each in the same action. Reports per ticket. Requires the IT permission.

post/ServiceDesk/Messages/Bulk

Request

  • Base URL: https://api.tonbridge.school
  • URL: https://api.tonbridge.school/ServiceDesk/Messages/Bulk
  • Auth: HTTP bearer

Request body

ticketIdsinteger[]
bodystring nullable
kindstring nullable
privateboolean
cannedResponseIdinteger nullable
statusinteger nullable
categorystring nullable
subCategorystring nullable

Response

Sent, with per-ticket outcomes

succeededinteger
failedinteger

Changes