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Servicedesk

Service Desk - change many tickets' state

Requires permission: IT

Applies one set of changes — status, priority, assignee, group, category — to every selected ticket. Reports per ticket: a partial success is a 200 with the failures named, not an error. Requires the IT permission.

post/ServiceDesk/Tickets/Bulk

Request body

ticketIdsinteger[]
statusinteger nullable
priorityinteger nullable
responderIdinteger nullable
groupIdinteger nullable
categorystring nullable
subCategorystring nullable

Response

Applied, with per-ticket outcomes

succeededinteger
failedinteger

Changes

Changed in 1 of the 22 revisions of this API.1