Search skmtc…
⌘K
Docs
Sign in
APIs
Generators
Stacks
Projects
Docs
History
Schema
Generate
Filter operations
About
1
Accidentforms
3
Address
2
Admin
25
Ai
8
Appadmin
4
Applicants
1
Assessmentafternoons
10
Attendance
15
Auth
20
Billingextras
1
Books
5
Charactercount
1
Cl
6
Classes
4
Communications
10
Contacts
2
Criticalincident
5
Custompagegroups
4
Custompages
6
Datasynclogs
1
Directreports
1
Event
10
Events
2
Evolve
1
Exams
35
External
2
Externalapis
4
Externalspeaker
3
Favourites
4
Files
2
Firechecks
7
Forms
1
Freeperiods
3
Google
2
Hide
1
House
1
Houses
5
Housetours
7
Ims
7
Leaverequests
27
Leavers
1
Lessoncover
7
Lists
2
Mailchimp
1
Masqueradeoverrides
4
Me
11
Microsoft
3
Modules
8
Musiclessons
19
Notices
4
Notification
5
Notifications
3
Notion
1
Onarken
1
Oneroster
7
Onetimesecrets
5
Openapply
5
Optionforms
5
Otherschools
1
Parent
6
Parentsevening
48
Pd
8
Pdf
6
Periods
1
Photo
1
Prep
6
Pupils
2
Releasenotes
3
Report
9
Reports
77
Resend
1
Reviewofresults
10
Rewards
11
Sanctions
10
Savedqueries
4
Schoolpost
1
Schooltrips
4
Sciencedisplay
3
Search
2
Serviceaccounts
6
Servicedesk
22
get
/ServiceDesk/Overview
Service Desk - overview
get
/ServiceDesk/Stats
Service Desk - statistics
get
/ServiceDesk/Tickets/{ticketId}
Service Desk - ticket detail
get
/ServiceDesk/Tickets
Service Desk - ticket list
patch
/ServiceDesk/Tickets
Service Desk - change a ticket's state
post
/ServiceDesk/Mentions/Sweep
Check the helpdesk for new mentions now
post
/ServiceDesk/Messages
Service Desk - reply to or note on a ticket
get
/ServiceDesk/Reference
Service Desk - reference data
post
/ServiceDesk/Tickets/Bulk
Service Desk - change many tickets' state
post
/ServiceDesk/Messages/Bulk
Service Desk - reply to or note on many tickets
get
/ServiceDesk/CannedResponses
Service Desk - list canned responses
post
/ServiceDesk/CannedResponses
Service Desk - create or update a canned response
delete
/ServiceDesk/CannedResponses/{id}
Service Desk - delete a canned response
get
/ServiceDesk/Filters
Service Desk - list saved filters
post
/ServiceDesk/Filters
Service Desk - create or update a saved filter
delete
/ServiceDesk/Filters/{id}
Service Desk - delete a saved filter
get
/ServiceDesk/Identity
Service Desk - who am I on the helpdesk
post
/ServiceDesk/Identity
Service Desk - record your Freshservice agent id
get
/ServiceDesk/Mentions/Diagnose/{ticketId}
Service Desk - why is this ticket not in my mentions
post
/ServiceDesk/Mentions/Rescan
Service Desk - rescan for mentions
get
/ServiceDesk/Mentions
Service Desk - mention inbox
post
/ServiceDesk/Mentions/State
Service Desk - mark mentions read or dismissed
Shortlinks
4
Signage
13
Skills
14
Stafflifecycle
15
Staffmember
1
Staffmembers
1
Students
8
Studyleave
39
Subjects
4
Subjectsets
1
Systemqueries
2
Term
1
Termlyhealth
4
Theme
5
Tickets
3
Timetable
14
Tutorgroups
1
Unsplash
1
Uploadfiles
1
User
1
Users
1
Weekendleave
11
Wellbeing
3
Years
2
Servicedesk
Copy
Copy Markdown
Copy Markdown
Copying…
Copied
Copy failed
Changes to Service Desk - mark mentions read or dismissed
post
/ServiceDesk/Mentions/State
Aug 18, 2026
4d9bcf62aa69
Revision changes
info
endpoint added