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get
/ServiceDesk/Overview
Service Desk - overview
get
/ServiceDesk/Stats
Service Desk - statistics
get
/ServiceDesk/Tickets/{ticketId}
Service Desk - ticket detail
get
/ServiceDesk/Tickets
Service Desk - ticket list
patch
/ServiceDesk/Tickets
Service Desk - change a ticket's state
post
/ServiceDesk/Mentions/Sweep
Check the helpdesk for new mentions now
post
/ServiceDesk/Messages
Service Desk - reply to or note on a ticket
get
/ServiceDesk/Reference
Service Desk - reference data
post
/ServiceDesk/Tickets/Bulk
Service Desk - change many tickets' state
post
/ServiceDesk/Messages/Bulk
Service Desk - reply to or note on many tickets
get
/ServiceDesk/CannedResponses
Service Desk - list canned responses
post
/ServiceDesk/CannedResponses
Service Desk - create or update a canned response
delete
/ServiceDesk/CannedResponses/{id}
Service Desk - delete a canned response
get
/ServiceDesk/Filters
Service Desk - list saved filters
post
/ServiceDesk/Filters
Service Desk - create or update a saved filter
delete
/ServiceDesk/Filters/{id}
Service Desk - delete a saved filter
get
/ServiceDesk/Identity
Service Desk - who am I on the helpdesk
post
/ServiceDesk/Identity
Service Desk - record your Freshservice agent id
get
/ServiceDesk/Mentions/Diagnose/{ticketId}
Service Desk - why is this ticket not in my mentions
post
/ServiceDesk/Mentions/Rescan
Service Desk - rescan for mentions
get
/ServiceDesk/Mentions
Service Desk - mention inbox
post
/ServiceDesk/Mentions/State
Service Desk - mark mentions read or dismissed
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Servicedesk
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Changes to Service Desk - create or update a canned response
post
/ServiceDesk/CannedResponses
Aug 18, 2026
4d9bcf62aa69
Revision changes
info
endpoint added