Voice

Hand a chat agent conversation to a person

Flags the conversation for human takeover and notifies the queue.

Calls no model, so it is in WRITE_OVERRIDE_ROUTES rather than inheriting this router's billable bucket. What it costs is someone's attention.

post/voice/chat-agent/conversations/{chat_id}/transfer-to-human

Request

  • Base URL: https://be.graph8.com/api/v1
  • URL: https://be.graph8.com/api/v1/voice/chat-agent/conversations/{chat_id}/transfer-to-human
  • Auth: HTTP bearer

Path parameters

chat_idstring required

Conversation id.

Headers

Authorizationstring nullable
X-Target-Org-Idstring nullable

Response

Successful Response

dataVoicePayload required

One voice object - a collection, an agent, a route, a chat.

Open-shaped: voice adds fields to these bodies on its own release cadence and a dropped-or-added key must not be a 500 in this service.

Changes

No recorded changes to this operation across all 2 revisions of this API.