Sign in
Ticket

Create a tracker ticket

Create a tracker ticket in a project. When customerEmail is set, the customer is added as the first upvoter (upvotes: [{ email, name }], upvotesCount: 1) and their session (source ticket's session, else resolved by email) becomes the ticket's creator session — used for feature requests where the originating customer should own the request like a portal-submitted one.

post/tickets/tracker-tickets

Headers

projectstring required

Request body

skipDuplicateCheckboolean

Dashboard creates pass true (humans already saw duplicate suggestions in the modal). Agent/MCP creates must NOT set this — the server-side duplicate guard is what keeps agents from filing the same request twice.

customerNamestring
customerEmailstring
linkedTicketIdsstring[]
descriptionstring
titlestring
typestring

Response

Ok

{"stackTrail":"paths:/tickets/tracker-tickets:post:responses:200:content:application/json:schema","oasType":"schema","type":"unknown"}

Changes

Changed in 1 of the 20 revisions of this API.2

  • 98174db0934c2See the full diff
    • ○

      added the new optional request property createdByAgent

      new-optional-request-property

    • ○

      added the new optional request property skipDuplicateCheck

      new-optional-request-property