Sign in
Ticket

Update a ticket

Update a ticket in a project.

put/tickets/{ticketId}

Path parameters

ticketIdstring required

Headers

projectstring required

Request body

titlestring
conversationClosedboolean
{"stackTrail":"components:schemas:UpdateTicketDto:properties:content","oasType":"schema","type":"unknown"}
plainContentstring
imageUrlstring
descriptionstring
latestCommentstring
latestPublicCommentstring
slaBreachedboolean
hiddenboolean
needInitialPushboolean
noHumanInteractionboolean
snoozedboolean
snoozedUntilstring date-time nullable
processingUserstring
processingTeamstring
queuedboolean
queuedAtstring date-time
mentionsstring[]
{"stackTrail":"components:schemas:UpdateTicketDto:properties:attributes","oasType":"schema","type":"unknown"}
{"stackTrail":"components:schemas:UpdateTicketDto:properties:formData","oasType":"schema","type":"unknown"}
{"stackTrail":"components:schemas:UpdateTicketDto:properties:form","oasType":"schema","type":"unknown"}
aiSummarystring
aiSupportSummarystring
linkedTicketsstring[]
duplicateOfstring
duplicatesCountnumber double
{"stackTrail":"components:schemas:UpdateTicketDto:properties:session","oasType":"schema","type":"unknown"}
outboundstring
priority'LOW' | 'MEDIUM' | 'HIGH'
typestring
sentiment'positive' | 'negative' | 'neutral'
statusstring
shareTokenstring
secretShareTokenstring
lexorankstring
bugIdnumber double
projectstring
organisationstring
screenshotUrlstring
screenshotBrokestring date-time
generatingScreenshotboolean
screenshotRenderingFailedboolean
screenshotLiveboolean
{"stackTrail":"components:schemas:UpdateTicketDto:properties:screenshotDataUrl","oasType":"schema","type":"unknown"}
isSilentboolean
replayDataUrlstring
replayUrlstring
generatingReplayboolean
replayStartDatestring date-time
replayRenderingStartedAtstring date-time
replayRenderingFailedboolean
replayLiveboolean
originalEmailContentstring
hasWebReplayboolean
{"stackTrail":"components:schemas:UpdateTicketDto:properties:integrations","oasType":"schema","type":"unknown"}
{"stackTrail":"components:schemas:UpdateTicketDto:properties:metaData","oasType":"schema","type":"unknown"}
{"stackTrail":"components:schemas:UpdateTicketDto:properties:actionLog","oasType":"schema","type":"unknown"}
{"stackTrail":"components:schemas:UpdateTicketDto:properties:customData","oasType":"schema","type":"unknown"}
{"stackTrail":"components:schemas:UpdateTicketDto:properties:replay","oasType":"schema","type":"unknown"}
lastNotificationstring date-time
faqSuggestedboolean
notificationsUnreadboolean
sessionNotificationsUnreadboolean
hasAgentReplyboolean
conversationRatingnumber double
upvotesCountnumber double
screenRecordingUrlstring
firstAssignmentAtstring date-time
archivedboolean
archivedAtstring date-time
disabledboolean
isSpamboolean
tagsstring[]
scorenumber double
manuallyAddedboolean
{"stackTrail":"components:schemas:UpdateTicketDto:properties:fromData","oasType":"schema","type":"unknown"}
forceCloseOverrideboolean
pipelineEntrystring[]

CRM pipeline entries to link this ticket to, verified against the project in updateTicket (unknown/foreign ids drop the change). The list REPLACES the ticket's links — send [] to unlink it from every entry.

Response

Ok

{"stackTrail":"paths:/tickets/{ticketId}:put:responses:200:content:application/json:schema","oasType":"schema","type":"unknown"}

Changes

Changed in 2 of the 20 revisions of this API.11