Ticket

Bulk-reply to tickets

Changed on

Send the same customer-visible reply to every ticket in the selection. Unlike bulk updates there is NO fast path — every reply runs the full createComment pipeline (channel/email delivery, notifications, SLA clearing, workflows, integrations). Selections up to 30 send inline; larger ones (up to 500) fan out as per-ticket scheduled replies firing ~60s later, delivered by the Bull worker with the reconcile-sweep backstop and cancellable per ticket until they fire.

post/tickets/bulk/reply

Request

  • Base URL
    https://api.gleap.io/v3
  • URL
    https://api.gleap.io/v3/tickets/bulk/reply
  • Auth
    HTTP bearer

Headers

projectstring required

Request body

commentunknown required
batchIdstring

Client-generated idempotency key. Retries with the same batchId never double-send: every created comment is deduped per ticket via data.clientMutationId = bulkreply_<batchId>_<ticketId>.

Response

Ok

unknown required

Changes