Ticket

Await customer reply on a ticket

Park a ticket as "waiting on customer": set expectsReply and archive it. The customer's next reply automatically un-archives, clears the flag, and resumes any awaiting agent.

put/tickets/{ticketId}/await-customer-reply

Request

  • Base URL
    https://api.gleap.io/v3
  • URL
    https://api.gleap.io/v3/tickets/{ticketId}/await-customer-reply
  • Auth
    HTTP bearer

Path parameters

ticketIdstring required

Headers

projectstring required

Response

Ok

unknown required

Changes

No recorded changes to this operation across all 56 revisions of this API.