Search skmtc
⌘K
Docs
Sign in
Docs
History
Schema
Generate
Filter operations
AgentEvals
1
AI content
13
AiModels
1
Code
1
Company
11
ContactMemory
6
Engagement
7
Engagement Banner
5
Engagement Chat Message
5
Engagement Checklist
5
Engagement Cobrowse
5
Engagement Editor
1
Engagement Email
12
Engagement Modal
5
Engagement News
5
Engagement Product Tour
5
Engagement Push Notification
5
Engagement Survey
36
Engagement Tooltip
5
Engagement Whatsapp Messages
6
FrontendTools
1
Help center
3
Help center articles
15
Help center collections
9
Help center redirects
4
Invitation
8
Knowledge
3
Message templates
6
Messages
9
Pipeline entries
6
Pipelines
5
Project
3
Records
5
S2S Contacts
6
S2S Conversations
14
S2S Messages
2
S2S Stream
3
S2S Webhooks
3
S2S Workflows
1
Session
28
Statistics
10
Team
5
Ticket
47
get
/tickets
Get all tickets
post
/tickets
Create a new ticket
post
/tickets/compose
Create a new ticket with an optional initial message
get
/tickets/search
Search for tickets
get
/tickets/extendedsearch
Extended ticket search (contacts + tickets)
get
/tickets/by-session-query
Find tickets by session query
get
/tickets/export
Export tickets as JSON
get
/tickets/notification/{shareToken}
Get notification ticket
get
/tickets/csv-export
Export tickets as CSV
get
/tickets/export-fields
List available export fields
get
/tickets/tracker-tickets
Find tracker tickets
post
/tickets/tracker-tickets
Create a tracker ticket
get
/tickets/search-feature-requests
Search feature requests semantically
get
/tickets/{ticketId}/feature-request
Get a feature request's roadmap summary
post
/tickets/generate-data
Generate tracker ticket data with AI
get
/tickets/ticketscount
Get ticket counts per status
get
/tickets/{ticketId}/audit-export
Export a single ticket for audit
get
/tickets/{ticketId}
Get a ticket
put
/tickets/{ticketId}
Update a ticket
delete
/tickets/{ticketId}
Delete a ticket
put
/tickets/merge
Merge multiple tickets into one
put
/tickets/bulk
Bulk-update tickets
post
/tickets/bulk/reply
Bulk-reply to tickets
get
/tickets/{ticketId}/console-logs
Get console logs for a ticket
get
/tickets/{ticketId}/activity-logs
Get activity logs for a ticket
get
/tickets/{ticketId}/history
Get the internal history of a ticket
get
/tickets/{ticketId}/network-logs
Get network logs for a ticket
get
/tickets/{ticketId}/replay
Get the session replay for a ticket
post
/tickets/{ticketId}/typing
Indicate user typing
post
/tickets/{ticketId}/viewing
Indicate user viewing
get
/tickets/presence/viewers
List current ticket viewers
put
/tickets/{ticketId}/snooze
Snooze a ticket
put
/tickets/{ticketId}/draft-message
Set the composer draft message
delete
/tickets/{ticketId}/draft-message
Clear the composer draft message
put
/tickets/{ticketId}/link
Link a ticket to another ticket
put
/tickets/{ticketId}/unlink
Unlink a ticket
put
/tickets/{ticketId}/archive
Archive a ticket
put
/tickets/{ticketId}/spam
Mark a ticket as spam
put
/tickets/{ticketId}/close-as-spam
Close a ticket as spam (agent verdict)
put
/tickets/archive/all
Archive all tickets in a lane
put
/tickets/{ticketId}/unarchive
Unarchive a ticket
put
/tickets/{ticketId}/await-customer-reply
Await customer reply on a ticket
post
/tickets/{ticketId}/workflow
Run workflow
post
/tickets/{ticketId}/send-to-integration
Send ticket to integration
post
/tickets/{ticketId}/vote
Vote for ticket
post
/tickets/{ticketId}/voice-reply
Voice reply (dictate or smart)
post
/tickets/{ticketId}/send-transcript
Send ticket conversation transcript to multiple emails
Ticket types
5
Translations
3
Uploads
3
User
11
Ticket
Copy
Copy Markdown
Copy Markdown
Copying…
Copied
Copy failed
Changes to Search feature requests semantically
get
/tickets/search-feature-requests
Sep 28, 2026
afc70f882dbc
Revision changes
info
added the new optional
query
request parameter
includeHiddenLanes