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Ticket47

get/ticketsGet all tickets
post/ticketsCreate a new ticket
post/tickets/composeCreate a new ticket with an optional initial message
get/tickets/searchSearch for tickets
get/tickets/extendedsearchExtended ticket search (contacts + tickets)
get/tickets/by-session-queryFind tickets by session query
get/tickets/exportExport tickets as JSON
get/tickets/notification/{shareToken}Get notification ticket
get/tickets/csv-exportExport tickets as CSV
get/tickets/export-fieldsList available export fields
get/tickets/tracker-ticketsFind tracker tickets
post/tickets/tracker-ticketsCreate a tracker ticket
get/tickets/search-feature-requestsSearch feature requests semantically
get/tickets/{ticketId}/feature-requestGet a feature request's roadmap summary
post/tickets/generate-dataGenerate tracker ticket data with AI
get/tickets/ticketscountGet ticket counts per status
get/tickets/{ticketId}/audit-exportExport a single ticket for audit
get/tickets/{ticketId}Get a ticket
put/tickets/{ticketId}Update a ticket
delete/tickets/{ticketId}Delete a ticket
put/tickets/mergeMerge multiple tickets into one
put/tickets/bulkBulk-update tickets
post/tickets/bulk/replyBulk-reply to tickets
get/tickets/{ticketId}/console-logsGet console logs for a ticket
get/tickets/{ticketId}/activity-logsGet activity logs for a ticket
get/tickets/{ticketId}/historyGet the internal history of a ticket
get/tickets/{ticketId}/network-logsGet network logs for a ticket
get/tickets/{ticketId}/replayGet the session replay for a ticket
post/tickets/{ticketId}/typingIndicate user typing
post/tickets/{ticketId}/viewingIndicate user viewing
get/tickets/presence/viewersList current ticket viewers
put/tickets/{ticketId}/snoozeSnooze a ticket
put/tickets/{ticketId}/draft-messageSet the composer draft message
delete/tickets/{ticketId}/draft-messageClear the composer draft message
put/tickets/{ticketId}/linkLink a ticket to another ticket
put/tickets/{ticketId}/unlinkUnlink a ticket
put/tickets/{ticketId}/archiveArchive a ticket
put/tickets/{ticketId}/spamMark a ticket as spam
put/tickets/{ticketId}/close-as-spamClose a ticket as spam (agent verdict)
put/tickets/archive/allArchive all tickets in a lane
put/tickets/{ticketId}/unarchiveUnarchive a ticket
put/tickets/{ticketId}/await-customer-replyAwait customer reply on a ticket
post/tickets/{ticketId}/workflowRun workflow
post/tickets/{ticketId}/send-to-integrationSend ticket to integration
post/tickets/{ticketId}/voteVote for ticket
post/tickets/{ticketId}/voice-replyVoice reply (dictate or smart)
post/tickets/{ticketId}/send-transcriptSend ticket conversation transcript to multiple emails

Ticket types5

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User12

Ticket

Changes to Await customer reply on a ticket

put/tickets/{ticketId}/await-customer-reply

Jul 13, 202662e01f16a4aa Revision changes
- info
  endpoint added