help-desk

Change a ticket

Changed on Oct 28, 2026

Change its status (with a close reason, or a hold's end), priority, team, assignee or tags, against the version held: a ticket that moved on since refuses the change. Reopening a closed ticket counts as a reopen. Needs a Full License; the organization must hold the help desk.

patch/products/help-desk/tickets/{ticket_id}

Request

Base URL
https://api.sparkvault.com/v1
Auth
HTTP bearer
TypeScript
https://skmtc.dev/sparkvault/apis/sparkvault-api/docs/products/help-desk/tickets/:ticket_id/patch.ts
A function with typed inputs. Its response is checked against the schema.

Path parameters

ticket_idstring required

The ticket.

Request body

versioninteger required

Response

What the change did.

Changes

Oct 28, 2026a9a10e328ba5 Revision changes
- info
  the response property / became required for the status
- info
  the response property / became required for the status
- info
  the response property / became required for the status
- info
  the response property / became required for the status
- info
  the response property / became required for the status
- info
  the response property became required for the status
- info
  the response property became required for the status
- info
  the response property became required for the status
- info
  the response property became required for the status
- info
  the response property became required for the status
- info
  the response property / became required for the status
- info
  the response property / became required for the status
- info
  the response property / became required for the status
- info
  the response property / became required for the status
- info
  the response property / became required for the status
- info
  added the required property / to the response with the status
- info
  added the required property / to the response with the status
- info
  added the required property / to the response with the status
- info
  added the required property / to the response with the status
- info
  added the required property / to the response with the status
Oct 28, 202656d7c265a77a Revision changes
- breaking
  the response property / became nullable for the status
- breaking
  the response property / became nullable for the status
- breaking
  the response property / became nullable for the status
- breaking
  the response property / became nullable for the status
- breaking
  the response property / became nullable for the status

Operation history (5 revisions)