SPsparkvault
help-desk

Read the help desk analytics

Changed on

One range of account-local days, at most 366 of them, read from the desk's daily counts: tickets created, resolved and reopened, first response and resolution times (median, 90th percentile and mean, by rank within their buckets), the backlog each day, the tickets created by weekday and hour, and each team's tickets, each figure beside the same for the period of equal length just before. Spam and duplicates are left out. With team_id, the figures are that team's. The operator breakdown is answered to org admins alone. Any member, from their own session.

get/products/help-desk/analytics

Request

Query parameters

fromstring required

The first day, YYYY-MM-DD, in the organization's time zone.

tostring required

The last day, YYYY-MM-DD; today in that zone may be ahead of UTC.

team_idstring

One team's figures instead of the desk's.

operator_idstring

One operator's row alone in the operator breakdown.

Response

The report.

Changes

  • a9a10e328ba5Revision changes
    • info

      the response property / became required for the status

    • info

      the response property / became required for the status

    • info

      the response property / became required for the status

    • info

      the response property became required for the status

    • info

      the response property became required for the status

    • info

      the response property became required for the status

    • info

      the response property / became required for the status

    • info

      the response property / became required for the status

    • info

      the response property / became required for the status

    • info

      added the required property / to the response with the status

    • info

      added the required property / to the response with the status

    • info

      added the required property / to the response with the status

  • 56d7c265a77aRevision changes
    • breaking

      the response property / became nullable for the status

    • breaking

      the response property / became nullable for the status

    • breaking

      the response property / became nullable for the status