/

Docs
History
Schema
Generate

Filter operations

account6

analytics6

api-keys3

apps22

audit-logs1

auth5

billing20

config1

domains8

entropy2

files5

hd29

health2

help-desk76

post/products/help-desk/activateActivate the help desk
get/products/help-desk/analyticsRead the help desk analytics
get/products/help-desk/analytics/export.csvDownload the help desk analytics as CSV
delete/products/help-desk/attachments/{attachment_id}Delete an attachment
get/products/help-desk/attachments/{attachment_id}/downloadDownload an attachment
post/products/help-desk/deactivateDeactivate the help desk
get/products/help-desk/healthz
get/products/help-desk/jobs/{job_id}Read a job
get/products/help-desk/knowledge-baseRead the knowledge base workspace
get/products/help-desk/knowledge-base/analyticsRead knowledge base activity for a date range
post/products/help-desk/knowledge-base/articlesCreate an article draft
get/products/help-desk/knowledge-base/articles/{article_id}Read an article draft
put/products/help-desk/knowledge-base/articles/{article_id}Save a new article revision
delete/products/help-desk/knowledge-base/articles/{article_id}Archive an unpublished article
post/products/help-desk/knowledge-base/articles/{article_id}/restoreRestore a revision as a new draft
get/products/help-desk/knowledge-base/articles/{article_id}/revisionsList immutable article revisions
get/products/help-desk/knowledge-base/articles/{article_id}/revisions/{revision_id}Read a saved article revision
get/products/help-desk/knowledge-base/assetsList private knowledge base images
post/products/help-desk/knowledge-base/assetsUpload a private knowledge base image
get/products/help-desk/knowledge-base/assets/{asset_id}/contentPreview a private knowledge base image
post/products/help-desk/knowledge-base/categoriesCreate a knowledge base category
put/products/help-desk/knowledge-base/categories/{category_id}Update a category
delete/products/help-desk/knowledge-base/categories/{category_id}Delete an empty category
post/products/help-desk/knowledge-base/disableDisable the public knowledge base
post/products/help-desk/knowledge-base/enableEnable the public knowledge base
post/products/help-desk/knowledge-base/publication/cancelCancel a pending publication
post/products/help-desk/knowledge-base/publication/retryRetry a pending publication
post/products/help-desk/knowledge-base/publishPublish selected saved article revisions
put/products/help-desk/knowledge-base/settingsSave knowledge base appearance and SEO
get/products/help-desk/legal-holdsList the tickets under legal hold
get/products/help-desk/operatorsList the desk's operators
get/products/help-desk/operators/meRead your desk preferences
put/products/help-desk/operators/meChange your desk preferences
post/products/help-desk/operators/me/avatar-handle/rotateRetire your avatar address
put/products/help-desk/operators/{user_id}/trainingSet an operator training assignment
get/products/help-desk/reply-reviewsRead private reply reviews
get/products/help-desk/requesters/{requester_id}Read a requester
post/products/help-desk/requesters/{requester_id}/blockBlock a requester
post/products/help-desk/requesters/{requester_id}/eraseErase a requester's data
post/products/help-desk/requesters/{requester_id}/exportExport a requester's data
post/products/help-desk/requesters/{requester_id}/unblockUnblock a requester
get/products/help-desk/routing-rulesList the routing rules
put/products/help-desk/routing-rulesSave the routing rules
post/products/help-desk/routing-rules/applyApply the routing rules to existing tickets
post/products/help-desk/routing-rules/testTest routing rules against a sample
get/products/help-desk/saved-repliesList saved replies
post/products/help-desk/saved-repliesSave a reply
delete/products/help-desk/saved-replies/{saved_reply_id}Delete a saved reply
patch/products/help-desk/saved-replies/{saved_reply_id}Change a saved reply
get/products/help-desk/settingsRead the help desk settings
put/products/help-desk/settingsChange the help desk settings
get/products/help-desk/settings/statusRead the help desk status
get/products/help-desk/teamsList the teams with their help desk settings
put/products/help-desk/teams/{team_id}Change a team's help desk settings
get/products/help-desk/ticketsList the queue
post/products/help-desk/tickets/bulkChange several tickets
get/products/help-desk/tickets/countsRead the queue counts
get/products/help-desk/tickets/{ticket_id}Read a ticket
patch/products/help-desk/tickets/{ticket_id}Change a ticket
post/products/help-desk/tickets/{ticket_id}/attachments/initiateStart an attachment upload
delete/products/help-desk/tickets/{ticket_id}/attachments/{attachment_id}Cancel an attachment upload
post/products/help-desk/tickets/{ticket_id}/claimClaim a ticket
get/products/help-desk/tickets/{ticket_id}/eventsRead a ticket's timeline
post/products/help-desk/tickets/{ticket_id}/held/{held_id}/discardDiscard a held email
post/products/help-desk/tickets/{ticket_id}/held/{held_id}/releaseRelease a held email
put/products/help-desk/tickets/{ticket_id}/legal-holdPlace or clear a legal hold
post/products/help-desk/tickets/{ticket_id}/mergeMerge a ticket into another
post/products/help-desk/tickets/{ticket_id}/notesAdd an internal note
put/products/help-desk/tickets/{ticket_id}/presenceSay you are on a ticket
post/products/help-desk/tickets/{ticket_id}/repliesReply to the customer
post/products/help-desk/tickets/{ticket_id}/reply-reviews/{review_id}/approveApprove and send a held reply
post/products/help-desk/tickets/{ticket_id}/reply-reviews/{review_id}/discardDiscard a held reply without sending it
post/products/help-desk/tickets/{ticket_id}/reply-reviews/{review_id}/reassignReassign a held reply to another manager
post/products/help-desk/tickets/{ticket_id}/reply-reviews/{review_id}/rejectReturn a held reply with feedback
post/products/help-desk/tickets/{ticket_id}/reply-reviews/{review_id}/resubmitResubmit a rewritten reply
post/products/help-desk/tickets/{ticket_id}/unmergeUndo a merge

identity101

me10

messaging18

notify15

profile3

push-tokens2

settings2

sparklinks3

sparks9

structured-ingots6

teams6

unsubscribe2

users9

vaults48

help-desk

Changes to GET /products/help-desk/healthz

get/products/help-desk/healthz

Oct 22, 2026f5ac9c809ef7 Revision changes
- info
  endpoint added