Reply on a request

Changed on Oct 28, 2026

The customer's reply on their own request, with the files uploaded to the request that it carries. A reply reopens a closed request; a reply on a request merged into another is added to that other request.

post/hd/desks/{desk_id}/tickets/{number}/replies

Request

Base URL
https://api.sparkvault.com/v1
Auth
HTTP bearer
TypeScript
https://skmtc.dev/sparkvault/apis/sparkvault-api/docs/hd/desks/:desk_id/tickets/:number/replies/post.ts
A function with typed inputs. Its response is checked against the schema.

Path parameters

desk_idstring required

The desk, as its lookup answered it.

numberstring required

The request's number at the desk.

Headers

X-SV-Client'help-desk-portal' required

Names the portal. A request without it answers 400 CLIENT_HEADER_REQUIRED.

Request body

bodystring required

The reply, in safe markup: at most 65536 bytes.

attachmentsstring[]

The attachment_id of each file uploaded to the request that the reply carries.

Response

The reply.

Changes

Oct 28, 2026a9a10e328ba5 Revision changes
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  added the required property / to the response with the status
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  added the required property / to the response with the status
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  added the required property / to the response with the status
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  added the required property / to the response with the status
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  added the required property / to the response with the status
Oct 28, 202656d7c265a77a Revision changes
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  the response property / became nullable for the status
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  the response property / became nullable for the status
- breaking
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Operation history (3 revisions)