Rate the support received on your request

Changed on Oct 28, 2026

Authenticated customers explicitly submit Good or Bad feedback for their own request. The first vote is credited to a stored public operator reply, never a client-provided operator. One current vote is kept: retries do not add ratings and edits replace the original reporting sample. Merged-away or spam requests and internal/unpublished replies are ineligible. No GET or email link records a vote.

post/hd/desks/{desk_id}/tickets/{number}/feedback

Request

Base URL
https://api.sparkvault.com/v1
Auth
HTTP bearer
TypeScript
https://skmtc.dev/sparkvault/apis/sparkvault-api/docs/hd/desks/:desk_id/tickets/:number/feedback/post.ts
A function with typed inputs. Its response is checked against the schema.

Path parameters

desk_idstring required

The desk, as its lookup answered it.

numberstring required

The request's number at the desk.

Headers

X-SV-Client'help-desk-portal' required

Names the portal. A request without it answers 400 CLIENT_HEADER_REQUIRED.

Request body

rating'positive' | 'negative' required

reply_event_idstring

Optional public operator reply ID. Existing feedback cannot be moved to a different reply.

Response

The saved feedback and its optional follow-up link.

Changes

Oct 28, 2026a9a10e328ba5 Revision changes
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Oct 28, 202656d7c265a77a Revision changes
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Operation history (3 revisions)