business

Start customer interviews

Start, or resume, the signed-in member's interview with one customer's digital twin: returns the chat conversation and its messages so far. Needs an active generated or CRM-connected customer and an operator-enabled interview agent.

post/api/v1/business/customer-interviews/start

Request

  • Base URL: https://point11.ai
  • URL: https://point11.ai/api/v1/business/customer-interviews/start
  • Auth: OAuth 2 (authorization code, authorization URL https://auth.point11.ai/oauth2/authorize, token URL https://auth.point11.ai/oauth2/token)

Headers

Point11-Organizationstring uuid

Organization to act in. Required for OAuth bearers; an API key acts in the organization that owns it.

Idempotency-Keystring uuid required

UUID naming this intent. Retry with the same key; reuse for other input is 409.

Request body

customerIdstring uuid required

Response

Success.

conversationIdstring uuid required
customerIdstring uuid required
customerNamestring required
groundingProvider'hubspot' | 'salesforce' nullable required
deploymentIdstring required
pathnamestring required

Changes

No recorded changes to this operation across all 1 revision of this API.