AI Inbox

Set Channel Ai Pause

Stop the AI answering THIS conversation, or let it resume.

Scoped to the one thread: pausing here does not disable the responder anywhere else. This is the handover switch - pause it when a human takes over, so the customer does not get two replies.

paused is explicit rather than a toggle, so a retried request is idempotent instead of flipping the state back.

post/inbox/channels/{channel_id}/ai-pause

Request

  • Base URL: https://be.graph8.com/api/v1
  • URL: https://be.graph8.com/api/v1/inbox/channels/{channel_id}/ai-pause
  • Auth: HTTP bearer

Path parameters

channel_idstring required

Conversation id.

Query parameters

channel_type'email' | 'chat' | 'phone' | 'sms' | 'heyreach' | 'meetings' | 'support' | 'all' required

Which channel the conversation lives in. REQUIRED: the same id means different rows in different channels, so this is what identifies the conversation, not a filter.

Headers

Authorizationstring nullable
X-Target-Org-Idstring nullable

Request body

pausedboolean required

True stops the AI answering this thread; false lets it resume.

Response

Successful Response

dataInboxPayload required

An open envelope for a comment, an assignment or a workspace.

Open because a comment carries attachment refs and mention metadata that grow, and because an assignment result reports per-assignee outcomes.

Changes

No recorded changes to this operation across all 2 revisions of this API.