Sign in
Settings

Get Inquiry Settings

Get inquiry notification settings for the customer.

Returns inquiry notification settings including dry run mode and email recipients. If no settings exist, returns defaults (dry_run=True, empty recipients).

get/settings/inquiries

Response

Successful Response

email_notifications_enabledboolean required

Whether automatic inquiry notification emails are enabled

dry_runboolean required

Whether inquiry notification emails require manual sending

notification_email_recipientsstring[]

List of email addresses to receive inquiry notification emails

sms_notifications_enabledboolean required

Whether automatic inquiry notification SMS are enabled

notification_sms_recipientsstring[]

List of phone numbers (E.164 format) to receive inquiry notification SMS

test_notifications_enabledboolean required

Whether notifications are sent for test calls and chats

followup_filter_enabledboolean required

Whether the LLM follow-up filter runs on inquiry classification; when enabled, auto-notifications are only sent for inquiries requiring follow-up

followup_filter_promptstring nullable

Custom follow-up criteria prompt; null means the default criteria are used

followup_filter_default_promptstring required

The built-in default follow-up criteria (read-only, for display)

sa_subject_enhancement_enabledboolean

Whether to prefix the notification email subject with the SmartAdvocate case's team and a short summary of the ask (requires SmartAdvocate)

sa_case_link_enabledboolean

Whether to include a link to the matched SmartAdvocate case in the notification email body (requires SmartAdvocate)

Changes

No recorded changes to this endpoint across all 1 revision of this API.