Operations

Update support-case workflow

Updates category, priority, response SLA, or waiting-on state for one owner-support case. Human AAL2 support permission required.

post/v1/admin/support/{conversation_id}/workflow

Request

  • Base URL: https://loppee.com
  • URL: https://loppee.com/v1/admin/support/{conversation_id}/workflow
  • Auth: HTTP bearer

Path parameters

conversation_idstring required

Support conversation id.

Request body

category'verification' | 'billing' | 'profile' | 'agent_api' | 'technical' | 'report' | 'general'
priority'urgent' | 'high' | 'normal' | 'low'
waiting_on'support' | 'owner' | 'none'

Response

SupportWorkflowResponse

status'updated' required
conversationobject required

Changes

No recorded changes to this operation across all 1 revision of this API.