2026-02-03

Webhook routing headers cleared

Triggered when routing headers are removed from a webhook subscription. change.from is the headers that were removed, {key_header, id_header?}, and change.to is null. Delivered to every subscription that listens for this event, including the one that changed if it already did.

postWebhookwebhook_subscription.routing_headers_cleared.v2026-02-03

Payload

api_versionstring required

API version for the webhook payload format

webhook_versionstring required

Date-based webhook payload version. Determined by the ?version= query parameter in your webhook subscription URL. If no version parameter is specified, defaults based on subscription creation date.

event_type'zero_day_retention.updated' | 'phone_number.forwarding_updated' | 'environment.line_moved' | 'contact_card.created' | 'contact_card.updated' | 'contact_card.deleted' | 'api_token.created' | 'api_token.renamed' | 'api_token.expiry_scheduled' | 'api_token.expired' | 'api_token.activated' | 'api_token.deleted' | 'environment.created' | 'environment.renamed' | 'environment.deleted' | 'webhook_subscription.created' | 'webhook_subscription.deleted' | 'webhook_subscription.target_url_changed' | 'webhook_subscription.enabled' | 'webhook_subscription.disabled' | 'webhook_subscription.events.updated' | 'webhook_subscription.phone_numbers.updated' | 'webhook_subscription.routing_headers_set' | 'webhook_subscription.routing_headers_cleared' | 'team_member.added' | 'team_member.signed_in' | 'team_member.signed_out' required

Valid webhook event types that can be subscribed to.

Note: message.edited is only delivered to subscriptions using webhook_version: "2026-02-03". Subscribing to this event on a v2025 subscription will not produce any deliveries.

event_idstring uuid required

Unique identifier for this event (for deduplication)

created_atstring date-time required

When the event was created

trace_idstring required

Trace ID for debugging and correlation across systems.

partner_idstring required

Partner identifier. Present on all webhooks for cross-referencing.

Example payload

{
  "api_version": "v3",
  "webhook_version": "2025-01-01",
  "event_id": "550e8400-e29b-41d4-a716-446655440000",
  "created_at": "2025-11-23T17:30:00Z",
  "trace_id": "abc123def456",
  "partner_id": "partner_abc123",
  "data": {
    "summary": "Zero-day retention changed",
    "phone_number": "+12025551234"
  }
}

Response

Webhook received successfully

Changes

Webhooks have no change history: a webhook is keyed by its event name rather than a path and method, so no recorded change can name it.