Web Chat

Add Webchat Handoff Pool Users

Add people to the handoff pool. Returns the whole pool afterwards.

Adding someone already in it is a no-op, not an error. From the first member on, handed-off chats go ONLY to the pool.

post/webchat/handoff-pool/users

Request

  • Base URL: https://be.graph8.com/api/v1
  • URL: https://be.graph8.com/api/v1/webchat/handoff-pool/users
  • Auth: HTTP bearer

Headers

Authorizationstring nullable
X-Target-Org-Idstring nullable

Request body

user_idsstring[] required
pool'external' | 'internal'
chat_bot_idsstring[]

Response

Successful Response

dataWebchatPayload required

An open envelope for one webchat object.

Open because the widget's config grows a field per product decision and a pinned schema would DROP it. Same choice the desk surface made.

Changes

No recorded changes to this operation across all 2 revisions of this API.