Web Chat

Get Webchat Handoff Pool Status

Whether anyone is actually in the handoff pool.

The other half of the office-hours question: a schedule can say "open" while the pool is empty, and this is what tells them apart.

get/webchat/handoff-pool-status

Request

  • Base URL: https://be.graph8.com/api/v1
  • URL: https://be.graph8.com/api/v1/webchat/handoff-pool-status
  • Auth: HTTP bearer

Query parameters

chat_bot_idstring nullable

Chat bot the widget serves; the pool is scoped per bot.

Headers

Authorizationstring nullable
X-Target-Org-Idstring nullable

Response

Successful Response

dataWebchatPayload required

An open envelope for one webchat object.

Open because the widget's config grows a field per product decision and a pinned schema would DROP it. Same choice the desk surface made.

Changes

No recorded changes to this operation across all 2 revisions of this API.