Web Chat

Add Webchat Handoff Pool Teams

Add whole teams to the handoff pool. Returns the whole pool afterwards.

A team's members are expanded when a chat is routed, so someone joining the team later is reachable without another call.

post/webchat/handoff-pool/teams

Request

  • Base URL: https://be.graph8.com/api/v1
  • URL: https://be.graph8.com/api/v1/webchat/handoff-pool/teams
  • Auth: HTTP bearer

Headers

Authorizationstring nullable
X-Target-Org-Idstring nullable

Request body

team_idsstring[] required
pool'external' | 'internal'
chat_bot_idsstring[]

Response

Successful Response

dataWebchatPayload required

An open envelope for one webchat object.

Open because the widget's config grows a field per product decision and a pinned schema would DROP it. Same choice the desk surface made.

Changes

No recorded changes to this operation across all 2 revisions of this API.